Refund policy

Refunds for change of mind

We are happy to help with any queries! As Dear To Hey is a small business we do not provide a refund for change of mind, however, we will offer an exchange if you change your mind within 14 days of purchase.

Due to Hygiene purposes we will not be able to offer refunds or exchanges for soap products if you change your mind.

Refunds if the product is damaged

We will offer a refund, exchange or repairment if an item has a major problem. This is when the item that is delivered to you:

• is unsafe
• is damaged

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If you would like the defect fixed, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase and contact us using the Contact page within 48 hours of receiving the product if it is damaged. We will ask you to send a photo of the damaged item and will provide you with options to exchange, refund or repair the item.

Refunds for lost items

Once the product is dispatched for delivery, Dear To Hey is not liable for any lost packages and no refund will be issued from us. We use Australia Post domestically, so if the package is lost, please contact us and we can assist you in making a claim with them for compensation. Dear To Hey does not make any guarantees that Australia Post will offer this compensation.